Körber Supply Chain Automation GmbH sucht in eine/n Sales Manager Service (m/w/d) (ID-Nummer: 13636076)
DATAGROUP sucht in eine/n (Senior) Service Manager – Service Desk Services (all genders) (ID-Nummer: 13729480)
This position offers opportunities for promotion after gaining certain experience and a proven track record. Support or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager) Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner) Define initial product backlog in collaboration with the product owner and process experts Write user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s) Define sprint cycles and plan sprints Plan, host, manage and document sprint review meetings (derive backlog for next sprint) Manage a reasonable scope considering cost & benefits Prepare status reporting & presentation in team meetings Facilitate daily standups for project team Independently design digital processes with medium to high complexity Independently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0) Independently analyze processes with regard to their automation potential Independently optimize processes at task level and develop a digital target process in close coordination with automation designers Present process design to senior stakeholders Ensure buy-in of key stakeholders (automation designer, process experts, process owner) Support the automation designers for the technical implementation Provide instructions to automation designer and assist during technical implementation Support integration and user acceptance test Independently define and perform test cases with process experts Support test coordination and create test documentation Support go-live and hypercare phase (e.g. conduct trainings and provide coaching) Support change management activities Present and communicate process changes in an understandable way Ensure that users understand and take account of technical process changes Facilitate knowledge sharing within CoD & digitization community Share experience and document lessons learned Help further improving our methodology and align on best practices Skills/Qualifications Degree in business informatics or business management, with a focus on accounting/controlling At least two years of professional experience in the area of Finance & Accounting, HR, Procurement, IT or other supporting functions and/or consulting At least two years of relevant RPA and/or cognitive automation experience Experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0) Certified project manager (e.g.
Skills/Qualifications Degree in business informatics, applied informatics, or business management with a focus on accounting/controllingAt least three years of relevant RPA and/or cognitive automation experience (UiPath Advanced Developer / Solution Designer Certification or Blue Prism Professional Developer Accreditation)Certified Project Manager (e.g. PMP, PRINCE2, Scrum), Scrum Master preferredExcellent understanding of processes and, ideally, practical experience in the area of business process management, including process documentation, analysis, and optimization (including knowledge of BPMN 2.0)Profound programming skills in C# and/or VB.NET as well as in any of the following: SQL, VBA, and/or JavascriptVery good knowledge of written and spoken EnglishIdeally sufficient German language skills (we offer German lessons)Good knowledge of MS Office products, particularly MS Excel / VisioDesirable:Knowledge of SAP FIKnowledge of Abbyy FlexiCapture Personal qualifications A very high level of enthusiasm and ability to work under pressureWillingness to take responsibility; target- and result-oriented approach to actionWillingness to collaborate with an international teamAnalytical skills and capacity for conceptual thinking, and the ability to think and act with a cross-organizational and cross-process approachConfident and communicative demeanor, negotiation skills, and assertivenessMobility and flexibility in terms of time, and willingness to undertake business trips in Germany and abroad Your benefits We offer you excellent employee benefits, a competitive salary package and great development opportunities.
BLS Beteiligungs GmbH sucht in eine/n Marketing Automation / CRM Manager (gn) (ID-Nummer: 13741929)
Support coordination and coaching of a team of automation process analysts for a certain GBS business function (no guarantee, depends on availability) Help with the coordination of project engagements for the different team membersSupport and coach team members, i.e. review the work results and provide feedbackSupport people development activities (e.g. observe team members, identify improvement potentials and support shaping individual career development)Support standard setting and shaping best practicesFurther develop standards for process documentation, optimization & digitization, automation potential estimation, incorporation of new technologies into our technology stack, etc.Observe the software market for process automation, analyze new potential, and define use casesSupport or fully manage digitization projects according to agile methodology depending on size and complexity (for larger and more complex projects there will be a dedicated project manager)Be an advocate for agile project management methodology (empower business functions to fulfil their roles; e.g. product owner)Define initial product backlog in collaboration with the product owner and process expertsWrite user stories for all project activities and estimate efforts in collaboration with process experts and automation designer(s)Define sprint cycles and plan sprintsPlan, host, manage and document sprint review meetings (derive backlog for next sprint)Manage a reasonable scope considering cost & benefitsPrepare status reporting & presentation in team meetingsFacilitate daily stand-ups for project teamIndependently design digital processes of medium to high complexityIndependently check existing process documents and revise/provide details together with process experts, considering best practices (BPMN 2.0)Independently analyze processes with regard to their automation potentialIndependently optimize processes at task level and develop a digital target process in close coordination with automation designersPresent process design to senior stakeholdersEnsure buy-in of key stakeholders (automation designer, process experts, process owner)Support the automation designers intechnical implementationProvide instructions to automation designer and assist during technical implementationSupport integration and user acceptance testIndependently define and perform test cases with process expertsSupport test coordination and create test documentationSupport go-live and hypercare phase (e.g. conduct trainings and provide coaching)Support change management activitiesPresent and communicate process changes in an understandable wayEnsure that users understand and take account of technical process changesFacilitate knowledge sharing within CoD & digitization communityShare experience and document lessons learnedHelp further improving our methodology and align on best practicesSupport special CoD-relevant projects (i.e. technology exploration)In parallel to your project engagement, you may be involved into special projectsSpecial projects vary (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)
SMS group GmbH sucht in eine/n Technical System Manager - Software Process Automation (w/m/d) (ID-Nummer: 13595828)
Your tasks As Team Lead HR/Procurement Automation Process Analyst you will manage a team of 5-7 automation process analysts, delivering automation projects across all GBS business functions (Finance, HR, Corporate Real Estate, etc.).
Mercedes-Benz AG sucht in eine/n Werkstudent*in AI-Automation-Manager im Hardwareentwicklungsumfeld (ID-Nummer: 13764605)
Hays – Working for your tomorrow sucht in eine/n EDI Specialist / Application Manager Automation (m/w/d) (ID-Nummer: 13725057)
SVA System Vertrieb Alexander GmbH sucht in eine/n (Junior) Service Manager – Operational Services (m/w/d) (ID-Nummer: 13669273)
Hessischer Rundfunk sucht in eine/n IT-Service Manager*in (ID-Nummer: 13718940)
Service Manager - BENE At Leybold we pride ourselves on delivering first-class service to our clients. We are currently seeking a dynamic and dedicated Service Manager to join our team and drive our service delivery to new heights in the Belgium and Netherlands region.
Universitätsmedizin Frankfurt sucht in eine/n Service-Managerin / -Manager – ServiceNow und Output Management – IT Service Management (ID-Nummer: 13724733)
Yokogawa sucht in eine/n Project Manager (gn) Engineering / Automation (ID-Nummer: 13721387)
Vonovia sucht in Bochum eine/n IT Service Manager - ITSM, ITIL & Service Operations (m/w/d) (ID-Nummer: 13746831)
FUTRUE GmbH sucht in Gräfelfing bei München eine/n Manager Customer Care & Service Healthcare (B2B) * | Kundenbetreuung | Kundenservice | Customer Service (ID-Nummer: 13676335)
FREQUENTIS COMSOFT GmbH sucht in eine/n Service Manager (all genders) (ID-Nummer: 13698226)
Support continuous improvement initiatives in repair processes and documentation. Manage inventory of spare parts and tools required for depot repairs. Provide feedback to field service and product teams on recurring issues.
Work Setup: 100% remote.Travel required ~50% of the time, often overnight/multi-day.Scope of the RoleGeographic Scope: Domestic; Northeast Region of the USInteraction: Internal teams and external clientsInfluencing Factors: Market conditions, customer needs, technical requirementsFinancial Impact: Directly responsible for annual service revenue; manages % of regional service targetsService Reach: Supports multiple functions/customersDirect Reports: None
Your work is important for supporting the operational success and technological advancement of industries relying on these technologies. You will • Report into the Operations Manager. • Conduct planned and ad hoc services to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime
Warehouse Operations Oversee all inbound and outbound flows; ensure correct packing, labelling and documentation so goods arrive undamaged and compliant.Sustain 5S and housekeeping standards across warehouse, stores and workshop areas.Ensure adequate stocks of packing materials and consumables.Arrange collection/dispatch to customer sites and field engineers via preferred logistics partners; optimize cost and lead time.Any additional duties required for the efficient operation of the warehouse and service areas as requested by the Service Manager. Inventory Management & Internal Controls Maintain >98% inventory accuracy through robust cycle counting, reconciliation and root-cause elimination of variances.Plan and execute annual stock take with Service Manager; prepare auditable evidence and SOX-compliant controls where applicable.Record and resolve issues with damaged goods or deliveries; raise claims with suppliers/carriers as required.
AURELIUS sucht in Bundesweit eine/n Manager AI & Automation (m/w/d) (ID-Nummer: 13446781)
Renold GmbH sucht in Einbeck eine/n Automation Engineering Manager (m/w/d) (ID-Nummer: 13426314)
Becton Dickinson sucht in eine/n Product Manager Industry Automation (m/w/d) (ID-Nummer: 13742874)
OPED GmbH sucht in eine/n IT-Automation- und KI-Manager (m/w/d) (ID-Nummer: 13717007)
Krannich Group GmbH sucht in eine/n Marketing Manager Performance & Automation m/w/d (ID-Nummer: 13732852)
Ecclesia Pension & Benefits GmbH sucht in eine/n Marketing Automation & Performance Manager (m/w/d) (ID-Nummer: 13749119)
FERCHAU – Connecting People and Technologies sucht in Freiburg eine/n Account Manager (m/w/d) Elektrotechnik / Automation (ID-Nummer: 13257595)
Breakthrough-Consulting GmbH Michael Ebert sucht in Aschaffenburg eine/n Marketing Automation & Funnel Manager (w/m/d) (ID-Nummer: 13678945)
Max Planck Digital Library sucht in eine/n IT-Service-Manager*in (Virtueller Arbeitsplatz) (ID-Nummer: 13752934)
BITMARCK-Unternehmensgruppe sucht in eine/n Service Manager (m/w/d) (ID-Nummer: 13748113)
Domino´s Pizza Deutschland GmbH sucht in eine/n Service Manager (m/w/d) (ID-Nummer: 13675424)
Segway GmbH sucht in eine/n Service Manager/in (m/w/d) (ID-Nummer: 12832855)
As a Service Product Manager, you shape the global service products of the Nordex Group and support our international organization with clear, robust, and market‑oriented solutions.
Support & Wartung: Rundum-Service für bestehende Systeme und Unterstützung bei technischen Fragen. Service Manager (m/w/d) Wir suchen zur Verstärkung unseres Teams einen Service Manager: Als Service Manager sind Sie mitverantwortlich für die Definition, Überwachung und Optimierung von Service-Level-Agreements (SLAs) zwischen IT-Diensten und unseren Kunden und den Lieferantendienstleistern.
Gerne auch wenn Sie sich unsicher sind, ob Sie alle Anforderungen erfüllen - wir stimmen die für Sie passende Aufgabenverteilung gemeinsam ab. Ihr Ansprechpartner: Adrian Bazzini HR Manager Tel: +49 (0)89 641 808 - 0
Gerne auch wenn Sie sich unsicher sind, ob Sie alle Anforderungen erfüllen - wir stimmen die für Sie passende Aufgabenverteilung gemeinsam ab. Ihr Ansprechpartner: Adrian Bazzini HR Manager Tel: +49 (0)89 641 808 - 0
As a Service Product Manager, you shape the global service products of the Nordex Group and support our international organization with clear, robust, and market‑oriented solutions.
In keeping with this strategy we are offering an exciting opportunity for the position of a Regional Customer Service Project Manager (m/f/x). The Regional Customer Service Project Manager's mission is to complete aforementioned professionalization and standardization of existing Customer Service agents.
ÖKOWORLD AG sucht in eine/n Process & Automation Manager (m/w/d) - KI & Innovation (ID-Nummer: 13688645)
Refund Services Product Manager (gn) - Location Romania Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment.
Manufactum GmbH sucht in Waltrop eine/n Manager (d/m/w) E-Mail & Marketing Automation (ID-Nummer: 13523677)
Peek & Cloppenburg* B.V. & Co. KG sucht in eine/n Manager E-Mail Automation & CRM (m/w/d) (ID-Nummer: 13550110)
Anstalt für Kommunale Datenverarbeitung in Bayern (AKDB) sucht in eine/n Onlinemarketing-Manager (m/w/d) – Schwerpunkt Marketing Automation (ID-Nummer: 13692827)
HanseMerkur Versicherungsgruppe sucht in eine/n Prozess Manager / Inhouse Consultant Process Automation (m/w/d) (ID-Nummer: 13500731)
WHAT YOU WILL DO Interactions primarily involve presenting to or influencing business representatives or vendors Interact primarily in issues related to specific phases of work or technical issues Participate in project meetings to argue for the test relevancy Specify logical and physical test cases, starting scenarios and test scripts Set up and maintain test environments Evaluate automation potential and define setup for automation and analyze the requirement complexity and estimate the test effort Conduct test analysis and design Execute manual and automated test cases (dynamic testing) and check and assess test results and manage defects Provide expert advice, training and technical assistance Contribute to employees’ professional development WHAT YOU SHOULD HAVE 5-8 years of experience including 3+ years of testing with emphasis on analysis and problem solving skills Experience in software development, service management Experience in test script development Strong in testing (test analysis & design, test execution, defect management process) and test management Strong in VB/Java scripting development (for test automation) Good knowledge of automation framework design Strong conceptual thinking and sense of responsibility Solid in business communications and business focus (service, relationship and quality) Solid business communications knowledge State-of-the-art knowledge of test related technologies, processes, and practices WHAT IS THE PLUS POINT(S) Strong technical skill of Vb scripting or Java programming Good understanding of test automation framework and/or open source tool set Hands on web services / API testing also integration with Jenkins, GitHub and any ALM tool WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good?
Schwabe Group sucht in eine/n Omnichannel Solutions Manager (w/m/d) – HubSpot Marketing Automation & DAM (ID-Nummer: 13747937)
MAINGAU Energie GmbH sucht in eine/n Digital Channel Manager – E-Mail Marketing & Automation (w/m/d) (ID-Nummer: 13723416)
Eine präzise Arbeitsweise und eine ausgeprägte Eigenverantwortung sind essenziell Sie zeichnen sich durch eine starke Servicebereitschaft und Kundenorientierung sowie eine hohe Teamfähigkeit aus Sie verfügen über verhandlungssichere Englischkenntnisse in Wort und Schrift Ihre Aufgaben: Die Durchführung der Prüfung und Belieferung eingehender Lieferabrufe (insbesondere per EDI) in SAP Sie übernehmen die Koordination und Optimierung von Verladeterminen und Bestellmengen in enger Abstimmung mit den Abteilungen Sales, Logistik und Materialplanung Außerdem ist die eigenständige Bearbeitung von Retouren, sowie Erfassung, Nachverfolgung und abschließende Klärung von Kundenreklamationen Teil Ihres Aufgabenbereiches Sie managen die Betreuung und Überwachung der lieferantenrelevanten Portale und Plattformen Sie sind der Hauptansprechpartner für die Disposition und Bestellung von Ladungsträgern, inklusive der Durchführung von Auswertungen und Inventuren in diesem Bereich Sie sind für die Initiierung, Erstellung und Optimierung von abteilungsübergreifenden Prozessen und Erstellung der zugehörigen Prozessdokumentation zuständig Außerdem werden Sie aktiv an nationalen und EMEA-weiten Projekten mitarbeiten und diese mitgestalten sowie auch Teilverantwortung übernehmen können Die monatliche Erstellung, Analyse und Reporting relevanter KPIs (Key Performance Indicators) zur Vorlage für das Management werden auch durch Sie verantwortet Wir bieten: Ein attraktives Gehalt Ein sympathisches Arbeitsumfeld Home-Office (2 x Woche) Ein abwechslungsreiches Aufgabenspektrum Eine hervorragende Anbindung an öffentliche Verkehrsmittel Mitarbeiterparkplätze Begeistert?